Anne Mauro Annie Mauro
Here's an interesting situation involving Anne ("Annie") Mauro, whose mom doesn't 
seem to think her daughter should be held responsible for her actions. And at least 
one member of the Mauro family seems willing to lie to the court. 

Long story short:

1) Annie bought a ticket for the ~1:30 bus but ignored five warnings admonishing her 
to have a printed ticket to board. By buying a ticket, Annie tied up a seat which
other customers could have purchased.

2) Annie, crying, tried to board bus without a printed ticket, but was turned away.

3) Annie bought another ticket, this time for the 3 pm bus, and printed it out.

4) Annie's mom, Robin Mauro, disputed the charge for the second ticket (?).

Although Annie only rode once, she consumed two seats: The seat she tied up on the 
first bus, and the seat she occupied on the second bus. When purchasing a ticket, 
Customer agrees that charges are non-refundable and Suburban Express guarantees that 
it will hold a seat. If customers back out of their end of the deal, the whole system 
falls apart. We can't guarantee seats if customers do not guarantee payment.

Robin Mauro then reversed one of the credit card charges -- charges which Anne Mauro 
had agreed were non-refundable and irrevocable. We fought her chargeback and won. But 
we were left with a $16 fee for the chargeback and we wasted time responding to the 
fraudulent chargeback.

In court, Annie stated that her brother had repeatedly boarded Suburban Express 
without a paper ticket. And her mother parroted the same statement. We knew someone 
was lying, because a printed ticket is an absolute requirement to board all of our 
buses. In fact, our records confirm that Steven Mauro did actually present a paper 
ticket each and EVERY time he rode. Did Steven lie to little Annie and his mom, or 
did Annie and her mom lie to the court? Did Anne and Robin Mauro Purjure themselves 
on the stand?

Steven Mauro Purchase History
Steven Mauro Ticket Usage

Here is the full transcript:

Anne Mauro

Judge Chase Leonhard seems to have lost touch with reality, as he accepts Student 
Legal Service's argument that a Federal law which governs the relationship between a 
card issuer (ie Citibank) and a cardholder (ie Anne Mauro's mom) also governs the 
relationship between a card holder and a merchant, which it most certainly does not.

Chase also seems to say that his small claims court is no place for a small claims 
case. That left us wondering if he feels he is a Supreme Court justice trapped in 
the robe of a small claims judge.

We believe we would have prevailed had we appealed this case, but we chose not to. 
We are, however, appealing another, similarly ridiculous, ruling by Chase.

Both Anne Mauro and Steven Mauro have been banned from Suburban Express for their 
roles in this fraud.

Updates:

On September 24, 2014, Annie's Mom ran whining to Chase Leonhard with this letter.

Mauro seems to be the epitome of a helicopter parent. Perhaps things would turn out 
better for her kiddies if she disengaged a bit and let them scrape their elbows 
every once in awhile. Mauro should have held her daughter accountable for her 
actions. Instead, she continues to pretend that the world is the problem, not her 
lying, irresponsible children.

In early 2015, Mommie Mauro ran whining to the BBB. She seems to understand that 
she should be embarrassed that she and her daughter lied in court, or that her
son lied to her and her daughter, and they parroted the lies in court. And she 
seems desperate to erase the lies. Our recommendation to her and her children:
If you don't want to be held responsible for your lies, don't lie. 

Here is her nonsensical complaint. Note that slander is spoken and libel is 
written.

"Slanderous website accusing my family of perjury needs to be removed. Google 
***** *****, ***** ***** or ***** ***** for all the details With reference to 
ticket purchased on 2/23/2013 but not used, Suburban Express would not response 
to written refund request on answer the phone. After repeated attempts to 
contact Suburban Express, I disputed the charge. Chase still paid the for this 
ticket due to the $ amount involved. They came after my daughter (it's my credit 
card) for payment of miscellaneous collection fees and the merchant chargeback 
fee that they were assessed by their credit card processor. With my knowledge of 
credit card rules, I knew that that the law forbids them to pass on their 
merchant costs to the customer. It is their cost of doing business. We are now 
faced with customer bashin on their website and being accused of perjury. Since 
this internet related, no one will help us. Hoping you can."

We are tres amused that Mommie Mauro thinks it's incumbent upon us to cover the 
damages which she created. If she threw a rock through our window and we asked 
her to pay for the damages, she would apparently claim that dealing with broken 
windows is our "cost of doing business." We think that's hilarious.

We'd like to see Mommie Mauro spend her time teaching her children not to lie 
instead of spending her time trying to fix the problems created by their lying.







Everything on this page is true to the best of our knowledge and belief or it is
our opinion.