Suburban Express - Champaign, IL | Yelp
Siyao Luan
Yelp Kind of Sucks
The Yelp Commandments
Thou shalt not criticize Yelp on Yelp:
FEB 09, 2015 | 11:36AM PST
Hi,
We wanted to let you know your Specialties section on
http://www.yelp.com/biz/suburban-express-champaign falls outside our Content
Guidelines because it contained displaced content. We encourage you to use the
Specialties section to name a few of the things your business does best or makes your
business unique.
We've removed the following:
"We are the worst bus company ever -- just read the reviews! We can't figure out why
nearly 120,000 passengers rode us last year since we're so bad. Yelp is a pretty
worthless tool if your goal is to gather objective information. Negative reviews here
are typically posted by immature teens who are angry that they were held responsible
for their actions -- perhaps for the first time in their lives. Non-refundable
tickets are non-refundable. Buses leave on time, with or without you. The bus won't
come looking for you, so you have to figure out the bus stop location in advance.
Welcome to the real world."
Feel free to resubmit content that complies with our Content Guidelines
(http://www.yelp.com/guidelines). We hope you will continue to participate on Yelp
while keeping our Content Guidelines in mind.
Thanks for using Yelp!
Regards,
Penny
Yelp User Support
Yelp Official Blog | http://officialblog.yelp.com
Yelp Support Center | http://www.yelp-support.com
Yelp for Business Owners | https://biz.yelp.com
For your reference this is Case #: 3219832
Thou shalt not mention reviewer's name in response to a review which divulges
your own personal information:
JAN 26, 2015 | 12:04PM PST
Hi,
Your public comment in response to Siyao L's review of your business Suburban Express
was flagged by the community on the grounds that it wasn't appropriate for the forum.
We took a close look and decided to remove your comment because it discloses private
information (e.g., last names, personal information, etc.).
Please visit our Content Guidelines (http://www.yelp.com/guidelines) for more
information, and thank you for your interest in Yelp.
Removed Content: I don't know who Siyao L is, but I do know Siyao Luan. Siyao Luan
seems to be a pushy little ******* International student with a fragile ego - and he
has been permanently banned from Suburban Express. Here he is, trying to blame his
problems on others. If I were a guest in another country, I would certainly not act
like Siyao. I would be humble and polite.
As for Siyao's bizarre claims - a quick visit to the Illinois Secretary of State's
Corp/LLC search reveals that Suburban Express, Inc and Allerton Charter Coach, Inc.
and Green River Lines, Inc. are all separate legal entities, contrary to Siyao's
"theories." Siyao apparently cannot wrap his brain around the subcontractor
relationship where multiple companies work for one company to achieve a common goal -
providing speedy, reliable service at a reasonable price.
Regards,
Reuben
Yelp Support
San Francisco, California
Yelp Official Blog | http://officialblog.yelp.com
Yelp Support Center | http://www.yelp-support.com
Yelp for Business Owners | https://biz.yelp.com
For your reference this is Case #: 3168406
YELP JAN 29, 2015 | 07:59PM UTC We love hearing from you, whether you're sharing an
awesome idea or have a problem to report. We want to make sure your Yelp experience
is great, and we're looking forward to doing what we can to help! For now, we just
wanted to let you know that we've received your message. One of our agents will take
a look and respond to your inquiry, typically within 5 business days.
Please do not submit multiple inquiries about the same issue- this will slow down our ability to respond.
-The Yelp Support Team
Original Message:
Additional Information:
--------------------------------
Dear Idiots,
Please remove the last name "Toeppen" from the review of Suburban Express, Champaign,
IL written by Siyao L. This disclosure violates your own terms of service.
We do not appreciate that you have repeatedly deleted our response containing a
symmetric disclosure - of Siyao's last name.
You need to apply your policies consistently.
--------------------------------
For your reference this is Case #: 3181783
Thou shalt not attempt to use the Internet to sidestep Almighty Yelp:
Hi,
Your public comment in response to Siyao L.'s review of your business Suburban
Express was flagged by the community on the grounds that it wasn't appropriate for
the forum.
We took a close look and decided to remove your comment because it still discloses
private information (e.g., last names, personal information, etc.).
Please visit our Content Guidelines (http://www.yelp.com/guidelines) for more
information, and thank you for your interest in Yelp.
Removed Content: I don't know who Siyao L is, but I do know Siyao L***. Siyao L***
seems to be a pushy little ******* engineering student with a fragile ego - and he
has been permanently banned from Suburban Express. You can find him online by
Googling "Siyao Illinois Automotive". Here he is, trying to blame his problems on
others. If I were a guest in another country, I would certainly not act like Siyao. I
would be humble and polite.
As for Siyao's bizarre claims - a quick visit to the Illinois Secretary of State's
Corp/LLC search reveals that Suburban Express, Inc and Allerton Charter Coach, Inc.
and Green River Lines, Inc. are all separate legal entities, contrary to Siyao's
"theories." Siyao apparently cannot wrap his brain around the subcontractor
relationship where multiple companies work for one company to achieve a common goal -
providing speedy, reliable service at a reasonable price.
About the asterisks - Yelp will not allow this idiot's last name in our response, but
they are happy to allow a last name in the review. Yelp is hilarious. We'll post our
full response at http://www.suburbanexpress.com/responsepage
Regards,
Ruby
Yelp Support
San Francisco, California
Yelp Official Blog | http://officialblog.yelp.com
Yelp Support Center | http://www.yelp-support.com
Yelp for Business Owners | https://biz.yelp.com
For your reference this is Case #: 3175177
Thou Simply Shalt Not:
The Yelp gripe doesn't even match the "Removed Content":
Hi,
Your public comment in response to Mayank J's [Mayank Jain] review of your business
Suburban Express was flagged by the community...
We took a close look and decided to remove your comment because it discloses private
information (e.g., last names, personal information, etc.).
Please visit our Content Guidelines (http://www.yelp.com/guidelines) for more
information, and thank you for your interest in Yelp.
Removed Content:
Further proof that Yelp is for whiney losers.
Regards,
Reuben
Yelp Support
San Francisco, California
Yelp Official Blog | http://officialblog.yelp.com
Yelp Support Center | http://www.yelp-support.com
Yelp for Business Owners | https://biz.yelp.com
For your reference this is Case #: 3213969
Yelp isn't pro free speech - Yelp is pro Yelp clicks.