Customer Service

Refunds

Please note that Suburban Express tickets are not refundable or exchangeable and they may not be used on a date/trip other than that which is indicated on the ticket. We do not make exceptions to this policy.

Lost Items

If you lost something on one of our buses please fill out our
Lost Item Report

Communicate With Us

If you would like to report a service failure or compliment a driver or staff member, please give us a call between 10 am and 4 pm M-F excluding holidays. Remember, tickets are not refundable or exchangeable and you are responsible for any and all orders you place.