Suburban Express Response PageSuburban Express Response Page Everything on this page is our opinion, duh. Suburban Express has been offering speedy, reliable bus service between Champaign and Chicago suburbs for 35 years. Most customers receive high quality service and leave satisfied. Sometimes we mess up. When we do, we do our best to make good - often providing coupons for free trips for even a small delay. But sometimes, people react disproportionately to problems, or they invent problems in their own heads. In the old days, these people would sit and stew on their own. Today, the miracle of the Internet allows unhappy people to fling their feces all over the place. Below, we respond to some detractors: Michael Kilcullen Naama Firestone <-- this is the nuttiest customer we've ever dealt with Katherine Chi Jeremy Leval Bharat Ponnaluri Joel Steinfeldt Jiayun Foo Siyao Luan Chris Mulreed David King Siyao Luan Murph Finnicum Sami Usmani Yelp Katherine Chi Here, we discuss some customers who have attempted to distract us from our mission of providing speedy, reliable service at a reasonable price: Bridget Jasinski, spoiled little tyrant Jason Dienhart, Badly Behaved Little Pustule <--- Bonus: this one has a video Laurie Casas, Plastic Surgeon and son Manfred Kubler Anne Mauro, Defendant Steven Kozicki, Park Ridge, IL Attorney Our advice to these people: "It was when I was really young that I sincerely believed to be an old soul reincarnated and I could even say it gave me a sense of superiority over others. But then as I subsequently did everything the wrong way round I concluded that it was actually my first time on earth and that I should learn to be a bit more humble." Everything on this page is true to the best of our knowledge or belief, or it is our opinion.